Grade Pristine Refurbished
Also called New-other, these products are typically unused ex-display items, or items that have been returned to store within the 30-day change of mind period with no signs of use. They will be supplied with all of the accessories and usually in the original retail packaging. The packaging may have some sticky tape damage. 1-year warranty unless otherwise stated on the product page.
Grade A Refurbished
One step down from our Open-box grade, these products are typically ex-display items, or items that have been returned to store within the 30-day change of mind period. Some items may have minor marks (there will be no marks on Laptops/TV's/Monitor screens), consistent with light usage and handling. They may be missing some of the accessories, but this will be clearly detailed, and they may no longer be the original retail packaging, or the packaging may have some sticky tape damage. 1-year warranty unless otherwise stated on the product page.
Grade B Refurbished
Our Grade B items will have some noticeable cosmetic marks as detailed, but will be in perfect working order. Likely to be missing some of the accessories (but this will be detailed) or non-original accessories used instead. May no longer be in the original packaging. 1-year warranty unless otherwise stated on the product page.
The majority of orders are dispatched FREE via DPD Local via an overnight service. If orders are placed before 2pm, these will usually be shipped the same day for next working day delivery. Every parcel shipped with DPD is carbon neutral.
With DPD Local, there is no need to wait in all day for your delivery to arrive. DPD Local will email a pre-delivery notification the night before delivery, and text you with a 1-hour delivery slot once the parcel has delivery vehicle has been loaded the following morning. You'll also get a 30 minute notification when the van is close so no more missed deliveries!
Download the DPD Local app here
You are also able to change various ‘in-flight’ delivery options including reschedule delivery or have your order delivered to your local DPD Local pickup shop where you can collect it whenever is convenient for you. Please ensure that you leave us with your correct email address and mobile number to take advantage of this service.
Larger items that exceed one meter in length will be sent via Parcelforce 24/48 and may take 2-3 days to arrive due to the specialised nature of a large parcel delivery. Any refused deliveries may incur a surcharge which will not be refunded.
Please note any deliveries to the below postcodes may incur an extra delivery charge.
Please also allow up to 2 days for deliveries to the following postcodes:
Scilly Isles
TR21, TR22, TR23, TR24, TR25
Northern Ireland
BT
Scottish Highlands
AB, FK, IV1,KW, PA2, PH,
Channel Islands
JE, GY
Isle of Man
IM
Isle of Wight
PO30-41
Please allow up to 5 days for deliveries to the following postcodes:
Scottish Islands
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
